Digital TV – Troubleshooting Tips
We hope you never have problems with our TV service, but just in case, here are few helpful things to try get your service working.
An easy solution to problems you may encounter is to re-boot your Set Top Box (STB). Unplug the power cord from the back of the STB for 5 seconds. Plug the power cord back into the STB. Your STB will take roughly 2-6 minutes to reboot.
If you press the Guide button on the remote, and no guide shows up, please press the STB button, then the “Guide” button again, and the guide should show up then.
If there is no picture or the picture is “snowy”, make sure that the STB is turned on. Then, make sure the TV is on the correct input depending on how the STB is hooked up to the TV. (Examples: HDMI Cable, Coax, Component Cable)
If you do not have any sound or you have problems with the volume, turn the STB off for 15 seconds using the power button on the STB and then turn it back on. If this does not correct the problem, reboot your STB as instructed above.
If your picture is “tiling” or “freezing”, please call our office at 715-568-4830 to report this trouble.
If you only have a few channels to choose from, press the Guide button repeatedly until the green tab above the channel information shows “ALL”. Each time you press the Guide button, the text in the green tab should change, and you will view a different tabbed channel list. Examples: All, HD, Subscribed, Favorites. To leave the Guide, press the Exit button on your remote control at any time.
If you have a DVR Set Top Box that needs a firmware update, unplug the power cord of the DVR set top box for 5 seconds. The power cord is located on the back of the DVR set top box on the left side. While plugging the power cord back into the DVR set top box, hold the OK button in until you see the “Download” screen appear on your TV. The OK button is located on the front of the DVR set top box on the right side. This will provide your DVR set top box with our most current software and will take roughly 2-6 minutes to reboot.
Final notes: If your remote control doesn’t work, you may need to change the batteries in the remote. In the event of a power outage, your STB should reboot itself. If not, manually reboot the STB as instructed above.
Digital TV Service offered through Celect Communications – an affiliate of Bloomer Telephone Company.